Help Centre

Delivery Issue

The recipient is not in...
If the recipient is not in, a calling card will be left at the delivery address for the recipient advising where the package has been left. If there is no ...
Wed, 8 Jul, 2020 at 11:31 AM
I have sent flowers to the wrong address...
Unfortunately, if you have not supplied the correct delivery address, we cannot assist thereafter. Always check the address you are sending the gift to, bef...
Wed, 16 May, 2018 at 12:24 PM
My order has been delivered late...
Tracked orders are guaranteed to arrive on time. If your order is late, please contact us via email or telephone and one of our friendly advisors will assis...
Wed, 8 Jul, 2020 at 11:36 AM
My order has not arrived...
You can track your order using the Track My Order page*. This page provides a link to our courier tracking facilities. Select the delivery method relevant t...
Tue, 10 Mar, 2020 at 12:34 PM
My tracking link says my flowers have been delivered, but I can't find them...
If your courier tracking link says that your parcel has been successfully delivered but there is no sign of the flowers at the delivery address, there are a...
Wed, 8 Jul, 2020 at 11:38 AM
Where is My Order?
We often send gifts for specific occasions so we understand the importance of items being delivered on time and customers being able to track them on thei...
Thu, 28 May, 2020 at 6:44 PM
Not all of my Order has Arrived Yet?
We send items in separate boxes, so if you have only received one, then the rest are on their way to you. If you want to find out where the undelivered ...
Thu, 28 May, 2020 at 7:35 PM
What time will my Delivery arrive?
The time your order arrives depends on the service you chose when placing the order. Standard Tracked These are delivered between 7am and 9pm, although...
Wed, 3 Mar, 2021 at 5:00 PM
Do you deliver on Mother's Day?
We are offering delivery on both Standard Tracked and Premium Tracked on Sunday 14th March 2021. Only products in our Mother's Day Collection are ...
Wed, 3 Mar, 2021 at 5:06 PM
How will my add-on gifts arrive?
All of our add on gifts will arrive in the same box as your lovely flower bouquet, we do this so that your recipient can enjoy all elements of your gift at ...
Wed, 3 Mar, 2021 at 5:14 PM