Help Centre

General

How should I care for my flowers?
With regular deliveries of fresh flowers, it’s important that you or the recipient knows how to properly care for the flowers to ensure you get the best ou...
Mon, 24 Feb, 2020 at 12:46 PM
Do the flowers come in water?
Our flowers are either delivered in a sponge substance to keep them hydrated during transit or they are wrapped in cellophane and a hydration cloth. Our flo...
Thu, 28 Sep, 2017 at 2:30 PM
My flowers are drooping
If your flowers are drooping or wilting, don't worry! Sometimes air can get trapped in the tips of the stems, which makes it difficult for them to drin...
Mon, 24 Feb, 2020 at 12:48 PM
How often should I change the water in my vase?
It is advised to change the water every 2-3 days. It is also recommended to recut the stems every 2-3 days along with this to make sure the flowers remain f...
Fri, 29 Sep, 2017 at 9:50 AM
How are the bouquets packaged?
We don't send our flowers in water due to the damage that can be caused in transit. However, they are sent with hydration units, except for the letterb...
Wed, 16 May, 2018 at 11:06 AM
Is your packaging recyclable?
Our box packaging is fully recyclable cardboard. The gift card and care tip leaflets that arrive in the box with your flowers can also be recycled.  The...
Mon, 24 Feb, 2020 at 12:47 PM
Do you include Flower Food?
All of our bouquets will be packed with a sachet of flower food, please mix the contents of the sachet into your vase water when you are arranging your bouq...
Wed, 3 Mar, 2021 at 5:18 PM