Due to increased order volumes, it may take our team longer to respond than usual. For an immediate solution to problems with your order, you can use your 100% Happiness Guarantee to award yourself with credit 


We pride ourselves on delivering beautiful long lasting flowers on time. For the rare occasions we fall short, we have the 100% happiness guarantee. If you're not happy with the service you've experienced, we'd like the chance to put it right.

If you're a customer and the recipient has received your order in the last 8 days, and are unhappy for the following reasons only:

  • Flowers or plant have arrived looking poor

  • There is damage to flowers that significantly impacts the overall appearance of the bouquet

  • An item is missing from your order

  • An item arrived damaged in your order

  • Flowers have not lasted as long as they should - 7 days in most cases, 5 days is the case of spring flowers (eg tulips, daffodills or hyacinths) or dyed flowers (eg rainbow flowers, blue/black roses) which are not expected to last as long.

  • You have received the wrong item

  

Please use the instructions below and we will add credit to your account up to the value of the affected items plus an extra £10. If an issue is deemed minor and does not affect the overall effect of the bouquet, we may add 50% of the value


If you have received the wrong size bouquet, we will add the value of the size upgrade as credit to your account with us, plus an additional £10.

This credit is typically added to your account in less than 5 minutes.


For other issues, please contact our customer service team.

 

To redeem your Happiness Guarantee, please follow these steps


4 quick steps to credit your account in 5 minutes

 

STEP 1

Sign in to your Blossoming Gifts account by clicking here and click on “View Order” from the Recent Orders section. 

 

STEP 2

Click on “Redeem Happiness Guarantee”. Please note this option is only visible if your planned delivery date was in the last 8 days.

 

STEP 3

Select a Reason for redeeming your 100% Happiness Guarantee, ensuring you fill in any subsequent boxes. Please upload a photo of all affected  if directed

 

STEP 4

Send your request. You’ll then receive your email from Blossoming Gifts confirming the store credit has been added to your account for immediate use.


For other complaints please proceed to our contact form and select the relevant reason.


Please note that if you do not wish to have credit applied to your account, you are able to request a refund by filling in the contact form and selecting ‘unhappy with order’ and the specific issue. This can take up to 3 working days to process and you may need to discuss this with an agent. Please be aware that this may take longer during busy periods including Valentine’s Day, Mother’s Day, and Christmas. 

Terms and Conditions regarding the Happiness Guarantee can be found here.


How to use store credit


If you have store credit in your account it will appear as an available option in the 'Payment Information' section when you're in the checkout. Simply tick the box to use the store credit, click continue and the amount will be deducted from the total cost. See below for an example of where this is in the checkout stage.