7 Day Freshness Guarantee
Send with Confidence
We hand select the freshest stems for all of our bouquets, to ensure your gift arrives fresh and lasts for 7 days. If in the event that the bouquet does not last, we’ll happily send a complimentary replacement.
Please note: Our 'Rainbow Flowers' are only guaranteed to last 5 days due to their special inking process.
We encourage you to follow our handy care tips to prolong the freshness of your bouquet. See our care tips below:
1. Take care when removing your flowers from their packaging
2. Cut 1-2 inches off the bottom of each stem
3. Remove any foliage that is submerged by water
4. Ensure the vase has been cleaned thoroughly
5. Follow the instructions on the flower food sachet that comes with the flowers
6. Arrange the flowers as you like and top up with fresh water every 2-3 days
7. Finally, display the flowers in a cool place out of direct sunlight and heat.
Contact Our Customer Service Team
For any further queries about your flowers, please contact a member of our Customer Services team. In order to get in contact with the team, please see the various ways you can do so on our Contact Us page.