100% Happiness Guarantee
During the Valentines period, we experience high volumes of customers contacting us which may lead to a delayed response. Redeeming your 100% Guarantee is the quickest way to get credit for any issues you've experienced.
We pride ourselves on delivering beautiful long lasting flowers on time. For the rare occasions we fall short, we have the 100% Happiness Guarantee. If you're not happy with the service you've experienced, we'd like the chance to put it right.
You can redeem your Happiness Guarantee yourself, and we’ll add store credit to your account automatically in just a few minutes.
Our Happiness Guarantee to you
If you've received your order in the last 8 days, and are unhappy you can automatically redeem your Happiness Guarantee for the following reasons only:
- Flowers or plant have arrived looking poor
- Flowers have lasted fewer than 7 days
- You have received the wrong item, or wrong size of item
For issues not covered by the above, please contact our customer service team. Please note that our team will be busier than usual over Valentine's, so we may take a little longer to reply.
Valentine's FAQs
When do I need to order my Valentine’s Day flowers?
We recommend that you order your Valentine's Day flowers as soon as you can. As we get closer to Valentine's Day we may sell out of your favourite bouquet or gift, so by ordering early you'll get the best selection possible. Order up to 6pm on 13th February for delivery in time for Valentine's Day itself. Selected bouquets available until 3.30pm only.
What time will my Valentine’s flowers be delivered?
We get lots of people asking what time their Valentine's Day flowers will be delivered, and the answer is that this depends on which flower delivery option you select. As Valentine's Day is an extremely busy period for us, please bear in mind we may have limited our delivery options and times. We recommend opting for a tracked delivery service, which gives you greater control and visibility of the delivery time, including a one-hour window notified in advance by text message. The majority of gifts will arrive by 5pm. You can track your order the evening before your gift is due to be delivered.
How to contact us over valentines
Our normal available hours are 9 am to 5 pm. However, to ensure everyone gets their gifts and flowers over the Valentine's Day period, our customer service team are working extended hours. These can be found below.
Due to increased order volumes, it may take our team longer to respond than usual. For an immediate solution to problems with your order, you can use your 100% Happiness Guarantee to award yourself with credit. To redeem your credit please click the button below!
We will be responding to emails during these hours and available on Messenger and Live Chat. Please note that due to significant increases in volumes, you may have to queue in Live Chat, and we would recommend our other channels.
See our opening times:
| Date | Opening Hours |
| Thursday 11th February | 9am-7pm |
| Friday 12th February | 9am-7pm |
| Saturday 13th February | 9am-8pm |
| Sunday 14th February | 9am to 7pm |
| Monday 15th February | 9am to 5pm |
| Tuesday 16th February | 9am to 5pm |
Valentine's Delivery Information
Order your gifts by 3.15pm* on 13th February for delivery on Valentine's Day. If possible, we recommend ordering your bouquets earlier as our popular arrangements are likely to sell out in advance. You can have bouquets delivered throughout December with next day delivery. Next day delivery is available in most areas, and we deliver every day of the week including Sunday 14th February. Please note, choosing this option is a little more than standard delivery at £7.99.
Please enter your postcode to see what days and services we can offer. Out of area postcodes can take 48 hours to deliver. Please note: Due to adverse weather conditions in some parts of the country, there may be some delays with deliveries. We apologise for any inconvience.
| Delivery Date | Delivery Available | Order By |
| 11th February | Yes | 10th February 7.15pm* |
| 12th February | Yes | 11th February 7.15pm* |
| 13th February | Yes | 12th February 3.15pm* |
| 14th February | Yes | 13th February 3.15pm* |
| 15th February | Yes | 13th February 3.15pm* |
*Timings may differ due to demand
Our Delivery Options
- Standard Tracked
- Premium Tracked
Where do we deliver?
We deliver our bouquets, wines and gifts to most of the UK. Unfortunately we cannot deliver to the Isle of Man, Channel Islands, the Isles Of Scilly and some areas of Scotland.Please note that our last delivery day for Northern Ireland is 4pm on the 21st December. If we can't deliver to your selected address, the website will advise you of available options.
Unfortunately, due to the fresh nature of our products, lengthy periods of time spent in transit can cause the quality of our flowers to deteriorate. As a result, there are restrictions on the following postcodes and we are unable to deliver to: AB, DD6 - DD11, EH35 - EH36, FK14, FK17 - FK21, GY, HS, IM, IV, JE, KA27 - KA28, KW, KY9 - KY16, PA20 - PA80, PH6 - PH99, TR21 - TR25, ZE
Hospitals
We always recommend that you check with the hospital before sending a gift. This is because some hospitals or hospital wards do not accept deliveries of fresh flowers. For this reason, we're unable to offer compensation if the hospital refuses delivery. If the hospital does accept flower deliveries, then our courier driver will normally deliver the parcel to reception.
Hotels
We would also recommend that you check with the hotel before sending a gift. Larger hotels may not accept customer deliveries given the longer time it would take to source the recipient. Our courier driver will deliver the parcel to reception, from there it's the responsibility of the person who accepts the order to ensure the gift is delivered to the recipient, in the correct room.
Other Business Addresses
Our couriers can deliver to business addresses. Please bear in mind the opening times of certain offices. Although most deliveries are made before 5pm, the parcel could be turned away should the office/business establishment be closed on arrival.
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