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Query Type

<div class="control-group ticket_section">
                     <label class=" required control-label cf_reason_for_redemption_690141-label " for="helpdesk_ticket_cf_reason_for_redemption_690141">What is the Issue?</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_reason_for_redemption_690141]" id="helpdesk_ticket_custom_field_cf_reason_for_redemption_690141"><option value="">...</option>
<option data-id="33000379971" value="Early delivery">Early delivery</option>
<option data-id="33000379972" value="Delivered but later than I expected">Delivered but later than I expected</option>
<option data-id="33000379975" value="Delivery did not take place">Delivery did not take place</option>
<option data-id="33000379976" value="Flowers arrived with some broken stems">Flowers arrived with some broken stems</option>
<option data-id="33000379977" value="Flowers/plant arrived generally in a poor state">Flowers/plant arrived generally in a poor state</option>
<option data-id="33000379978" value="Bouquet size not as described">Bouquet size not as described</option>
<option data-id="33000379980" value="Flowers did not last specified period">Flowers did not last specified period</option>
<option data-id="33000379981" value="Delivered but item missing">Delivered but item missing</option>
<option data-id="33000386547" value="Non-flower item arrived damaged">Non-flower item arrived damaged</option>
<option data-id="33000382526" value="Missing gift message">Missing gift message</option>
<option data-id="33000382525" value="Value for money">Value for money</option>
<option data-id="33000383126" value="Other">Other</option></select>
            </div> 
                  </div>

Name

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Order Number (this is a 9 digit number starting with 500, 600 or 700)

Further Details → Please attach images of your bouquet if you are referring to a "Product Issue"

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